PT May Sun Yvan (Skintific)

Jumlah Posisi: 1 | Lowongan ini dilihat20,026 orang
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  • Last Update:
  • Kategori:
    PintarnyaPintarnya
  • Lokasi:
  • Tipe Pekerjaan:
    Full Time
  • Pendidikan:
    S1
  • Pengalaman:
    0 - 2 Tahun

Skintific dioperasikan dan didistribusikan di Indonesia oleh PT May Sun Yvan, yang menjadi pemegang izin resmi merek perawatan kulit asal Kanada ini. Produk-produknya diformulasikan menggunakan teknologi Trilogy Triangle Effect (TTE) untuk memperbaiki skin barrier secara cepat dan aman.

Customer Service Agent

Responsibilities

  • Customer Interaction: Provide real-time assistance to customers via live chat, addressing inquiries related to product information, order status, returns, and other general concerns.
  • Order Processing: Assist Customers with order placement, tracking, and cancellations.
  • Problem Resolution: Identify and troubleshoot customer issues, escalating complex cases to higher-level support when necessary.
  • Product Knowledge: Maintain up-to-date knowledge of our product range to offer accurate information and recommendations to customers.
  • Customer Satisfaction: Ensure high levels of customer satisfaction by providing friendly, empathetic, and efficient service.
  • Documentation: Accurately document customer interactions and follow up as needed to ensure resolution.
  • Customer Education: Educate Customers on product features, promotions, and usage. Also, provide guidance on self-service options and resources.
  • Feedback Collection: Gather and report customer feedback to contribute to continuous improvement in service and product offerings.

Qualifications

  • Education: Bachelor’s degrees in any major.
  • Experience: 1-2 years of experience in a customer service role, specifically handling live chat support.
  • Skills: Excellent written communication skills, ability to multitask, strong problem-solving skills, and a customer-centric mindset.
  • Knowledge: Familiarity with beauty products and industry trends is a plus.
  • Tools: Proficiency in using live chat software and CRM systems is a plus.
  • Language: Able to use english for professional use (written & spoken).
  • Willing to follow shifting working setting and full WFO.

INFO LOWONGAN LAINNYA, DAPAT DITEMUKAN DI: T.ME/DISNAKERJA



  • INFO: Akses lebih mudah di aplikasi Disnakerja

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